SHIPPING POLICY

Order Placement Policy

Once your order is placed, it is sent to fulfillment and we are unable to process changes to your order. Once at fulfillment, we cannot accept cancellations, or make any changes, substitutions or alterations to your order. Please be sure when placing your order that you are sure you’d like to place an order. You may return your order for store once you receive it.

Shipping Policy

Currently, all retail orders are shipped via USPS Priority Mail, USPS First Class Mail and for larger orders, FedEx ground. Orders may ship in multiple shipments. We reserve the right to choose shipping carrier for any Free Shipping promotions. Free Shipping promotions cannot be applied to expedited or overnight services. Please note, during high volume sales, discounts and promotions, orders may take a few extra days to process.

* Once an order is processed and shipped, please allow 3-7 business days for First Class and Priority to be delivered. FedEx Ground can take 2-5 business days to be delivered.

 

Incorrect Shipping Information

If a package is returned to Sowanee due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. Sowanee is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

 

Lost or Stolen Packages

Sowanee is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Sowanee will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.